Jabra download pc suite

Click here for the Jabra Direct download. Click here for the Jabra Suite for Mac download. Similar in appearance and features to its sister amp, the Link , the updated Link brings even more functionality. They moved the switch to the top of the Link , which makes it much more user friendly. For agents who are required to repeat the same greeting or compliance information, the Agent Greeting functionality playing a sound file from the PC to the desk phone may be just the ticket to save fatigue and the boredom of repeating the same information on each call, as well as ensuring compliance with company regulations.

Both agent and customer can hear the Agent Greeting. Using 3rd party recording software, such as Windows Sound Recorder or Audacity, the phone forwards audio to the PC for recording. Use the Link and the Transcribing function to play audio files and transcribe them to text. When Transcribing is selected, the PC audio will come over the headset for the agent to hear, but the person on the phone cannot hear this.

Other standard features that have been carried over from the previous version include mute, volume control and a dedicated port for supervisory training. Touch the mute button at the bottom of the Link to mute your microphone; the light in the center immediately turns red, so you have visual notification that your mic is muted.

Tap the button again to unmute. Using the gray dial at the top of the Link , adjust speaker volume to the headset. The audial reminder is a nice convenience.

A supervisor port for call assistance is built into the side of the Link , similar to the Link The technology and sound protections built into the Link are first class: PeakStop removes line hissing, buzzing and other noises from the network; and Digital Signal Processing DSP blocks excessively loud sounds from passing to the ear.

Compliance to EU, Australian, and U. The Link eliminates the majority of background noise, no matter if the caller is speaking or not. Usually when a caller stops talking, customers are able to pick up some of the agent's ambient noise, but this was not the case with the Link YouTube videos, music streaming at Pandora, and video calls in Vidyo were crystal clear and it was super easy to answer phone calls with the easy switch of the top button on the device.

The Link is ideal for all businesses — using desk phones or softphones — when paired with Jabra quick disconnect QD headsets, the Link audio processor is the best solution on the market.

Forgot Your Password? Contact Us. In April, Jabra made the best even better and upgraded to the new Jabra Direct. This FREE software enables you to personalize your Jabra device; firmware-update your device for the best possible performance; and to have Remote Call Control over your softphone s.

Jabra Direct features a new user interface with simple design, improved for touchscreen usage for tablets and smart phones. Status and readiness information are available via the new Direct dashboard, displaying the headset and softphone are ready for your next call. The software allows the user to hear ring tones; answer and end calls; mute the microphone; place and resume call on hold; redial directly from the Jabra audio device; and manage Bluetooth connections.

Basic softphone functionality is provided via Windows and plug-and-play, which results in your headset appearing as a standard PC sound card with sound-in and sound-out abilities. Features include the ability to answer incoming calls, place calls on hold, switch between held calls and more.

The exact set of features that are supported vary slightly between softphone types, as outlined in the table below and elaborated in the sub-sections that follow. The available features will also depend on the Jabra product you are using with your softphone.

Skype is a well known and widely used softphone solution. It is free to download and use, though some advanced services such as the ability to dial out to traditional phone numbers cost extra. It has a relatively long history, providing a large set of features and automation controls with which Jabra can interact. To best use your headset together with Skype, the following should be installed and running on your PC:. This simple program establishes a link between your Jabra headset and Jabra softphone interfaces, enabling you to control your softphone from your headset.

We recommend that you configure Windows to run this program at start up if you often use your headset together with any type softphone. Like the Jabra Device Service, this is a simple program that runs in the background to enable commands from your headset to be passed to the softphone. We recommend that you configure Windows to run this program at. Once the above software is installed and running, you will be able to control the following features of Skype using your standard Jabra headset controls:.

The headset controls for invoking each of the above features of your softphone work in exactly the same way as they do for your mobile or desk phone. See also your Jabra headset reference manual for details about how to invoke each of these functions.

To best use your headset together with Cisco IP Communicator, the following should be installed and running on your PC:. We recommend that you configure Windows to run this program at start up if you often use your headset together with any softphone. Once installed, it will always be available to the softphone.

See also the note below for more information about installing this driver. Once the Jabra interface is installed, you will be able to control the following features of Cisco IP Communicator using your Jabra headset:. Note : The Jabra interface for Cisco IP Communicator will only be installed if the Cisco program is already present on your computer when you run the Jabra setup program. If you installed the Cisco program after installing Jabra, then you must run the Jabra setup program again to install the Cisco driver.

Microsoft Office Communicator does not require a dedicated driver to work with Jabra products. For the same reason, you do not need to run the Jabra Device Service in order to send commands from your headset to the softphone. However, you will still use the Jabra Device Service whenever you want to configure your headset using the Jabra Control Center.

You are able to control the following features of Microsoft Office Communicator using your standard Jabra headset controls:. See also. Welcome to ManualMachine. We have sent a verification link to to complete your registration. Log In Sign Up. Forgot password? Enter your email address and check your inbox. Please check your email for further instructions. Enter a new password. PC Suite. Start Jabra Device Service… : This program runs in the background and enables advanced control functionality for your softphones and headset.

We recommend that you leave this box marked if you will often use a softphone with your headset. The Custom Setup page opens. The Startup Options page opens. Set these as follows: o o Start Skype Interface… : Leave this box marked if you intend to use Skype with your Jabra headset. Click on Next when you are done.